Power Outage - Adobe Loading Problem 1

[pdldavis]

Hi, I use Adobe Acrobat Standard and we had a power outage when I was using Acrobat to create documents from multiple files.

Adobe will load in the Task Manager as a Process, but does not show in the Application Column. It hangs and CPU usage goes to 100%.

I am running Windows XP SP2

What I have done so far:

Uninstalled and Reinstalled Adobe (2 Times)
Done a Windows Roll Back
Removed all Acrobat directories and Reinstalled.
Run CheckDisk, all 5 levels (Everything is OK)
For the Heck of it I loaded Adobe Reader 7. It loaded correctly once and then failed as Acrobat Standard did.

I am at at a loss on what to try next. Any suggestions would be appreciated.

Thanks, Dan

 

[tgreer]

Sorry, no suggestions! Well, just one, as an outside shot. After uninstalling, did you clean out the Adobe registry hives?

I recall an issue with Acrobat's updater.api that caused hangs, and I think I posted it somewhere in this forum. You might search for "updater".



Thomas D. Greer

http://www.tgreer.com

Providing PostScript & PDF
Training, Development & Consulting

 

[pdldavis]

Hi, thanks for the search word - have a star. That wasn't the problem but what follows below from one of the threads in the results was....a ton of temp files that I did not realize existed. Took over a minute to delete them all then everything worked fine.

Thanks, Dan



Have a look at this Adobe Tech Doc to see if there's anything relevant.

http://www.adobe.com/support/techdocs/31e12.htm

Lots of people seem to solve this with solution 1 - deleting 65,000 plus acr*.tmp files in Documents and Settings\[user profile]\Local Settings\Temp

For this to work you have to activate view hidden and system files.
Cheers
Ian

 

[michaelnorris]

I had the same problem as Dan did and also solved it by deleting acr*.tmp. BTW, the number of files was 65535 (FFFF in hex - is this significant?).

 

[pdldavis]

65535 - isn't that the max number of rows in an excel spreadsheet?