I currently have 4 POTS lines hooked to a Dialogic 4 port modem. The setup is used for employees to clock in/out. Software running on a PC answers the call and prompts the caller for their employee number, etc. The POTS lines are supplied by the Cable company (COX) and are getting more expensive each time the contract is renewed or changed. Secondly there seems to be a problem with various VOIP providers being able to call the analog numbers. The cable provider has traced a call from a clients VOIP phone and the call never gets routed to their system. The caller either gets a ring no answer, a busy signal or it goes through. Not sure where it is getting lost but the client with the originating VOIP phones is not willing to spend any time trying to trace the problem.
I have 2 questions. First has anyone had similar failures with calls originating with a VOIP provider never reaching the cable company? Second is there such a thing as a VOIP to Analog converter where I can replace the cable companies modem with the converter? This would bypass the cable company and I would be able to get VOIP lined from my provider eliminating the cost increases?
TIA
Mark
I have 2 questions. First has anyone had similar failures with calls originating with a VOIP provider never reaching the cable company? Second is there such a thing as a VOIP to Analog converter where I can replace the cable companies modem with the converter? This would bypass the cable company and I would be able to get VOIP lined from my provider eliminating the cost increases?
TIA
Mark