i hope i can explain this clearly. I have an 800 number that, when called in Dallas, is supposed to ring to POTS line 214-752-7739. This POTS line is supposed to ring on attorney x's phone, but there's no key on that phone indicating this number rings on his phone. I need to A) figure out whether that POTS line terminates on a PVR somewhere so i can put the PVR on his phone and B) i need to understand how/why these calls are routing to someone else entirely. The office manager is getting these calls and he doesn't have this # on his phone either. I am thoroughly confused. thank you.