pot connected to soft console

[shots12]

i have a customer which every day a pot phone connected to a soft console goes dead. Calls still ringing on soft console, only way to reactivate pot is to turn off phone system.

IPO S/W 3.1.48
Soft Console 3.1.12
I have checked cabling,swapped phone and moved port to known good port. However problem returns.
Could problem be with database corruption or does soft console need to be upgraded

 

[tlpeter]

upgrading is a possibilty
3.1.48 is not the best verion
go to 3.1.65 or even 3.2


ACA - Implement IP Office
ACA - Voice Services Management
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