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POST call from call reporting to web service

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AlfonsoSF

Vendor
Mar 3, 2009
238
ES
Hi.

Im not habituated to "call reporting" and I have inherited an implementation of which we have no contact with whoever made the integration.

Basically, a POST call is sent to a web service with a few variables.

The system is: An IPO 500 v2 R11, A windows machine with the VMPRO, the Call Reporting server, admin suite and VMPRO client.
Every agent have the Call reporting agent in their PC.
When the call rings the agent pc shows a frame with the call details and two butons. Acept and reject.
If the accpt one is pressed, the system sends a POST call to the web service for creating a ticket.
When this pot-up is on the screen, a seccond instance of call reporting is shown at the taskmanager.
We know that some additional "agent" was installed in the pc. I supouse is the one which pops-up the frame for accepting the call. I don't know if it is a java script.

In the "program files/call reporting" folder we find the settings.xml where we have the values for variables to pass to the web service.
Here we have a section.


<transaction hash="" path="https:// webservice/createticket" target_type="POST" transaction_type="ON_RING">
<parameter key="agentid" value="999999999999"/>
<parameter key="subject" value="Llamada de centralita"/>
<parameter key="comment" value="Nuevo ticket"/>
<parameter key="caller" value="External Number"/>
<parameter key="priority" value="urgent"/>
<parameter key="viaId" value="45"/>
<user>USER NAME (258)</user>

By other hand I did not find any related *.json file


My problem is that a few agents don't create a ticket because it seems the variables are not correct.
At the settings.xml we find no errors

For this reason Id like to se what the agent do

Could anybody direct me in the right direction for undersatanding how call reporting sends the POST call ?

Thanks in advanced
 
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