The agents can be either logged in, logged out or in "wrap up" for post call clean up.
I want to add some additional "states" (for lack of a beter word) so that we can track thier lunch times, break times and training time.
We are using Centerview in conjunction with the switch. If memory serves correctly these states are created on the Definity and can be labled via Centerview.
I want to add some additional "states" (for lack of a beter word) so that we can track thier lunch times, break times and training time.
We are using Centerview in conjunction with the switch. If memory serves correctly these states are created on the Definity and can be labled via Centerview.