Possible to have DN answered by CCR tree?

[Stacyjo5]

I can't remember a time when I have ever been able to make this work and I know I have searched on many occasions....but I am hoping someone has the secret!

I have a phone that 8 users share. The target line (DID) rings 3 times on the phone and then is answered by a greeting table and sent to a CCR tree that gives the caller the option of pressing 1,2,3, etc. depending on who they want to leave a message for.

I need internal callers dialing the DN to be answered by the same CCR tree if no one answers the phone.

Is this possible?

This is a BCM400 4.0

Thanks in advance!!
Stacy

 

[dwpoole]

The answer is yes, if you are willing to upgrade. There is a SDN table to can be used to send a call to a greeting table by DN rather then line, but it is not available on BCM400. Would need to upgrade to BCM450.

 

[Stacyjo5]

Trust me I am more the willing to upgrade - the customer? Not so much! And we've got 80 of these to install in the coming months!

I've got R5's that can do it all day long, just wondering if there is some super secret trick to get it going on the 400's.

Thanks!