I have a client, the controller of a high end hotel, who has detected what he thinks may be theft but we haven't been able to connect the dots and I thought all of you may be of assistance.
They have the Micros 9700 and tips that are charged to the hotel go directly to the employees paycheck. The hotel controller noted that about 4 employees are constantly rounding DOWN the tips that are charged to the room so that they are an even number. Rounding down tips seems VERY odd and definitely suspicious.
Checks that are charged to the hotel. They are rounding the tip amount down to an even number.Say the check is $10 and they leave a $2.75 tip they are rounding the tip down to $2.00 for a total of $12.00. They then get their tips in their paycheck. Again there are 4 employees doing this.
We have nailed 2 or 3 bartenders in the the last few months at this location taking payments in cash and pocketing the money so the staff does have integrity challenges.
Thoughts? ideas? solutions?
They have the Micros 9700 and tips that are charged to the hotel go directly to the employees paycheck. The hotel controller noted that about 4 employees are constantly rounding DOWN the tips that are charged to the room so that they are an even number. Rounding down tips seems VERY odd and definitely suspicious.
Checks that are charged to the hotel. They are rounding the tip amount down to an even number.Say the check is $10 and they leave a $2.75 tip they are rounding the tip down to $2.00 for a total of $12.00. They then get their tips in their paycheck. Again there are 4 employees doing this.
We have nailed 2 or 3 bartenders in the the last few months at this location taking payments in cash and pocketing the money so the staff does have integrity challenges.
Thoughts? ideas? solutions?