possible MAC issue with new avaya control units

[kwing112000]

Just wanted to see if anyone may be running into an issue we are having. we have 8 brand new control units all with the exact same MAC address on the LAN and WAN ports. the LAN ports are all coming up as 00:e0:07:00:00:0d and the wan as 00:e0:07:80:00:0d. all of the units have been in the same serial number range. we only found it because we had 3 new units all plugged into the same switch.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[tlpeter]

Outch ,that would be a big mistake!!!!

BAZINGA!

I'm not insane, my mother had me tested!

 

[CarGoSki]

Oh snap

 

[hairlessupportmonkey]

Avaya QA at its best.

ACSS - SME
General Geek

 

[TomMills]

Hey Kevin.

Got the exact same issue, 3 brand new units all with that exact MAC address on both the LAN and WAN ports.

I take it you had to swap the hardware out?

Tom

http://www.twitter.com/tem1985

APSS/ACIS/ACSS-SME
not arrogant, just succinct.

 

[kwing112000]

we did. we ended up with like 15 of them i think. all with the same MAC. Tier3 said they were going to give us a patch for it but we have not seen it yet. i am not sure how a patch would fix it. i thought the mac was hard coded on the PC boards.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[CarGoSki]

adds a new meaning to mirrored port.

 

[TomMills]

Spoken to Scansource and have arranged a swap out. Was on units with serials 12WZ143009XX if anyone wants to check theirs.

http://www.twitter.com/tem1985

APSS/ACIS/ACSS-SME
not arrogant, just succinct.

 

[amriddle01]

Here we are

https://downloads.avaya.com/css/P8/documents/100163800

 

[amriddle01]

Patch Adams

 

[marcberm]

At first, I was wondering how a patch could fix it too, but I think my notion of "burned-in" memory has just changed. After looking into the definition of ROM, it turns out that these days it is almost exclusively some form of non-volatile flash memory, even though there's no outward/user-configurable way to change what's on it. Theoretically a software patch could overcome that and change information that is "hard-coded."

My best theory here is that due to some change in pre-manufactured MAC address chips, either due to something in the programming or hardware of the chips, some set of MAC addresses "implanted" over some period of time are not being read correctly by the firmware, rendering some kind of default result (that's the same on every control unit). The patch, then, would teach the IPO how to read the correct MAC address in the new/different way that is needed to interpret this batch of chips.

Otherwise I don't see how any patch could accurately and consistently apply new, unique MAC addresses to untold pieces of hardware in untold different locations at different times.

Marc Berman
Small and Medium Enterprise (SME) Project Manager
Carousel Industries

 

[marcberm]

Having said that, now that I just read the tech tip posted by amriddle, I feel both smart and stupid

Marc Berman
Small and Medium Enterprise (SME) Project Manager
Carousel Industries

 

[TomMills]

I've upgraded the three i've got here and it's sorted it.

http://www.twitter.com/tem1985

APSS/ACIS/ACSS-SME
not arrogant, just succinct.

 

[kwing112000]

ya we got the patch yesterday and it fixed the issues and changed the MAC on the IPO's

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[Okkie26]

Anyone that could profide me the patch?

vvt-i@dds.nl

Cheers..


Oscar

 

[tlpeter]

I think it will be implemented in the coming release which comes soon.

BAZINGA!

I'm not insane, my mother had me tested!