So here's my problem... we moved 2 users, and now the stationID that our call recording system is backwards. But everything I can verify in the call recording system is setup correctly, and everything on the PBX seems correct.
So what I can't figure out, is where is the position ID in Contact Center? I found where the phones TN is mapped to the name of the phone... but I can't sort out where the ACD position ID is.
What I speak of is this:
KEY 00 ACD 8802 D 8337
AGN
In this case, the position ID is 8337. I can't figure out for the life of me where this is mapped in Contact Center, and perhaps I'm barking up the wrong tree, but it seems to be the only remaining hitch. I've updated all the values in the call recording system to match the PBX, and everything is in sync... but whenever this one user logs into his phone, it's showing in the call recording system that they're logged into the other person's phone. I did move the phones, and *thought* I took care of everything... But I didn't think anything needed to be changed in Contact Center, but seemingly that position ID is hard-coded somewhere into that TN, I just can't find it.
Any help would be MASSIVELY appreciated, thanks!!
So what I can't figure out, is where is the position ID in Contact Center? I found where the phones TN is mapped to the name of the phone... but I can't sort out where the ACD position ID is.
What I speak of is this:
KEY 00 ACD 8802 D 8337
AGN
In this case, the position ID is 8337. I can't figure out for the life of me where this is mapped in Contact Center, and perhaps I'm barking up the wrong tree, but it seems to be the only remaining hitch. I've updated all the values in the call recording system to match the PBX, and everything is in sync... but whenever this one user logs into his phone, it's showing in the call recording system that they're logged into the other person's phone. I did move the phones, and *thought* I took care of everything... But I didn't think anything needed to be changed in Contact Center, but seemingly that position ID is hard-coded somewhere into that TN, I just can't find it.
Any help would be MASSIVELY appreciated, thanks!!