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Position in the Q

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NatThomas

Technical User
Oct 20, 2005
44
GB
Hi Guys,

Can anyone tell me how I set up a vector which tells the caller what position they are in the queue?

We have a ASA Release R1.9.06.

Any help would be fab...

Thanks in advance,
Natalie
 
You can get something more exact with a Conversant, but this is what we use:
Code:
01 wait-time 1 secs hearing silence
02 announcement 6009
   [i]"Thank you for calling Widgets, Inc."[/i]
03 queue to skill 10 pri m
04 goto step 10 if calls-queued in skill 10 pri m >= 10
05 goto step 13 if calls-queued in skill 10 pri m >= 7
06 goto step 16 if calls-queued in skill 10 pri m >= 5
07 goto step 19 if calls-queued in skill 10 pri m >= 3
08 goto step 22 if calls-queued in skill 10 pri m <  3
09 stop
10 announcement 6004
   [i]"There are 10 or more callers already in queue."[/i]
11 goto step 25 if unconditionally
12 stop
13 announcement 6005
   [i]"There are 7 callers already in queue."[/i]
14 goto step 25 if unconditionally
15 stop
16 announcement 6006
   [i]"There are 5 callers already in queue."[/i]
17 goto step 25 if unconditionally
18 stop
19 announcement 6007
   [i]"There are 3 callers already in queue."[/i]
20 goto step 25 if unconditionally
21 stop
22 announcement 6008
   [i]"There are 2 callers already in queue."[/i]
23 goto step 25 if unconditionally
24 stop
25 wait-time 30 secs hearing music
26 announcement 7112
   [i]"All reps are busy, please hold for the next available rep"[/i]
27 goto step 25 if unconditionally
28 stop
29
30
31
32

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work."
- Thomas A. Edison
 
Thats excellent.

thank you.

They have about 50 q vectors in their dept so it looks like Ive got my work cut out!!

Thanks again.
Natalie
 
in my opinion you should be aware that the feature you want is not realy possible on this way. its not a "dynamic" way of informing queued calls via an announcement. as in the example of the vector in this topic its a one time check and will not update when the queue position changes.

There is another discussion about the question how much a queued customer can do with an information announcement about the queue position. A feature of communication manager in vectoring is expected wait time.....
 
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