Does anyone know a way to add an extension column in the real time displays? My call quality team would like to see the position ID and the extension of the agents.
If not is there an easy method to view this matchup on the terminal so that i could print a hard copy.
All I need is the extension to position ID match up.
Thanks hope this make sense.
If not is there an easy method to view this matchup on the terminal so that i could print a hard copy.
All I need is the extension to position ID match up.
Thanks hope this make sense.