Ports and MAC Address Fields Blank!

[MarkSL]

I'm trying to add a new printer port using the type 'Hewlett-Packard Network Peripheral Port'. It won't let me, shows no MAC addresses under the 'Card Address' section. I can't see any printer ports for the printers already installed either. Where they normally are listed is completely empty. Any ideas as to what is causing this abnormality?

Mark

 

[MarkSL]

Sorry, I left out some info. The OS is Windows NT 4.0 Server, the printers are a variety of HP printers, from 4 Plus to 4200 units.

Thanks,

Mark

 

[gunthnp]

pack 5 had a problem with this try restaring the server it a porblem with the spooler

gunthnp
Have you ever woken up and realized you where not alive.

 

[MarkSL]

Thanks! I'll look into this. You are right I have Service Pack 5 on it and didn't realize it! I thought that I had upgraded all of them to SP 6a. I'll have to install the newer Service Pack on it now. Thanks again!!!

Mark

 

[MarkSL]

Unfortunately, that did NOT fix the problem. I am still unable to view the ports.

Mark

 

[shmoes]

Just a thought, if it was configured with Sp5, maybe reinstalling it under sp6a will work.

 

[MarkSL]

I am unable to add, delete, or configure any printer ports at all in it's current state.

Mark

 

[gunthnp]

it the spooler that the problem so reinstall the spooler it should get reinstalled when you move up to sp6a

gunthnp
Have you ever woken up and realized you where not alive.

 

[gunthnp]

its the spooler that is the problem so reinstall the spooler will fix it
the spooler should get reinstalled when you move up to sp6a

gunthnp
Have you ever woken up and realized you where not alive.

 

[MarkSL]

How do I re-install the spooler itself? Never done that before... (Remember it's WINNT, not 2000)

Mark

 

[gunthnp]

right you have to use expand and find it on the winnt CD spooler32
expand is a command line toolit would like :
D:expand spool32*.*

gunthnp
Have you ever woken up and realized you where not alive.

 

[MarkSL]

WAY TO GO!!! That fixed it! The files were SPOOLSS.EXE and SPOOLSS.DLL.

I'm thinking that the Service Pack didn't shutdown the Spooler Service when applying the Service Pack, and therefore it didn't successfully replace the spooler files during the upgrade process. Nevertheless, I manually shut it down, deleted the original spooler files, extracted the new spooler files from the Service Pack, and copied them to the C:\WINNT\SYSTEM32 directory where they reside, then restarted the Spooler Service. As soon as I did all of this, all my ports re-appeared and I was able to successfully add the new printer.

Thanks again!

Mark

 

[MarkSL]

It's doing it again. I had to reboot to get the ports to show back up this morning. At first I tried shutting down the Spooler Service, then restarting it again. It seemed to fix the problem, until I tried to configure a port, then it started not responding within the port config wizard, so I eventually had to reboot it to get the Spooler Service started successfully again. What a pain...

Mark

 

[gunthnp]

once you change the spooler you need to run the updates because you put the orgianl spooler its like version 1 back on the the system so try yo run the sp again.

gunthnp
Have you ever woken up and realized you where not alive.