Ported DID's Programming Question.

[Brutus82]

I’m an NEC guy now with new company and working at a Nortel site so please forgive my simple questions… oh yeah, and my long explanation!

We combined two buildings into one last year but left the PRI’s up at the vacant building till now. We finally had 9 main DID’s ported to the new building so we can turn off the PRI’s at the vacant building. DID’s being ported are in the 7000-7999 range. On the 61C switch here we have DID’s in multiple ranges 1600-1699, 6800-6999, 4700-4799, and small blocks in the 2500, 3100, 3200, etc.

When I do a LUDN I see that there are no 7000-7999 listed at all. I was told last telecom guy “reserved” the 7’s here because they were “main lines” at the old building. Plus, when I dial 7 followed by any number I get a fast busy.

I have already assigned unused DID’s not in the 7000 range with no trouble. With these handful of recently ported numbers in the 7000’s however, I haven’t been able to make them work.

Example: In LD 49 I added to the IDC, 7301(ported) to 5211(existing non DID extension). When I call the full number I hear one ring, a short stutter ring like its being transferred, and then it continually rings. I’ve used IDC previously in similar situations (not in 7000 range) with no trouble.

The phone company double checked and reassures me that all numbers have indeed been ported. Again, a good chunk of our DID’s here (none in the 7000’s) originally came from the old building and work fine.

Ok Gentlemen what am I missing? Thanks

 

[bigindian65]

prt dnb 5211 in ld 11 or 20 to check appearences etc. use a new dcno instead of adding that to an existing one and see if that makes a diff

Mato' Was'aka

 

[Brutus82]

bigindian65 I ruled out any issues with Ext 5211 previously by using other non DID extensions in IDC. I just tried your suggestion of using a new DNCO and didn’t have any luck with that either. Thanks for the suggestions though, I’ll pretty much try anything at this point.

Side note, I just spoke to my Manager who stated that previous Telecomm guy told her they couldn’t use 7000’s for regular extensions because they were being used for “other programming”… Other Programming?…head scratch, head scratch

 

[pbxn]

Start by printing your 7's
prt
dnb
0
7 <cr>

that should give you some sort of indication if any # in the 7+ range is being used as a dn whether its phone, cdp, acod related etc. If you have no luck there, may need to look at nars stuff to see if you have 7 listed as some sort of routing like the use of 9+ for an outside line.
Next I would out the idc and just try a dummy acd q for the 7301 to 5211
ld 23
acdn 7301
maxp 1
ncfw 5211

 

[Brutus82]

Ok I get the following when printing a DNB for 7's:

REQ: prt
TYPE: dnb
CUST 0
DN 7
DATE
PAGE
DES

DN 7
TYPE SFP

 

[Brutus82]

I see that SFP is Special Feature Prefix. Will this affect and ported DID's coming through if I convert them to another extension?

 

[pbxn]

SFP is Special Feature Prefix
It is also called the SPRE code
You can print the SPRE code in LD 21 under FTR
Change the SPRE code in LD 15 under FTR.
The SPRE code is used with dial features such as System Speed Call
You can find all the SPRE + codes in the Software Feature Guide under Telephones.
You can change your spre to a longer #, since right now all of the 7 range is being used for this spre. Easiest way to tell if your users use spre is when you change it. Then you'd just instruct them to use 7xxx instead of the just the 7. They may complain but explain its good for the business to do it that way. I'd try to change it to at least a 4 digit code like 7999.

 

[Brutus82]

Ok I printed the SPRE code in LD 21 but it didn't make sense to me. I was looking for something like

701 = Call Forward
702 = Cancel Call Forward
or
7*1 = Call Forward
7#1 = Cancell Call Forward

Is there a way to print out what features are tied to each code?

 

[GHTROUT]

Here are all the things tied to SPRE

http://www.ghtrout.com/ghtrout/files/SPRE.html

Call Forward does not require use of SPRE

Lately, most people change the SPRE to a 4 digit number and just build FFC codes.

[&copy;] GHTROUT.com [&hArr;] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[Brutus82]

Ok I found out that everybody knows about and uses "73" to pickup ringing calls within their pickup groups.

So my question is, being that our switch is setup as 7 being our SFP, what happens to DID 7301 now that it's ported to our switch? If it comes through and I have it converted in IDC am I ok or, will it not even make it to IDC because technically there are no 7000 extensions?

Thank You!

 

[pbxn]

7xxx is essentially gone, hence the stutter dial tone you experienced. Again I'd change it to a 4 digit or that isn't feasible change it to something that is not in your range, but keep in mind in the future if you get that range you'll be right back where you are now.

 

[Brutus82]

Question, if I knew none of my numbers that I need to port will begin with 79 ie 7901, could I switch our SFP to 79 and then be ok to use ported DID 7301?

Thanks Again Gentlemen!

 

[bigindian65]

you can chg your SPRE if you want too, yes. I prefer a 4 digit SPRE, why blast a whole range.

Mato' Was'aka

 

[Brutus82]

My manager told me that they already had a couple 7000-7999 DID's ported over when the other building closed and they work fine. She called the 7290 DID from an outside line and it indeed reached extension 6897(DID here before other building closed).

I checked LD49 IDC and sure enough "7290 6897" was there, yet in my PRT of DNB 7 I get "TYPE SFP", and I know dialing 73 picks up a ringing call in my department.

How is this possible because when I enter "7301 5211" in LD49 I still just get ringing?

 

[Reusser]

I would also recommend changing Spree to another number.

Then, since so many people use 73 to pick up calls, Add FFC code PURN = 73

Spree code will no longer conflict and users (Except 73xx) can still dial 73 to pick up calls. then again if you made PIRN say *73 and re-trained users, you would have no other conflicts

 

[Brutus82]

PS. Actuall when I enter any of our extensions in LD49 not just the 5211. ie "7301 ????

 

[Brutus82]

I would also recommend changing Spree to another number. Then, since so many people use 73 to pick up calls, Add FFC code PURN = 73"

This sounds like a good solution. So if I change my spree to something like 7999 and Add FFC code PURN = 73 then people can still dial 73 to pickup ringing lines like before?

Um, sorry to ask but, how do I do this? Still have that NEC to Nortel learning curve.

Thanks

 

[Reusser]

check your DCH messages to see if actually receiving 7301.

LD 49 IDC tables will not conflict with 7 as spree because number is converted to new number (7301 changed to 5211) before call tried to find a match in switch.

 

[GHTROUT]

Open the books to LD 57 - that's where Flexible Feature Codes are built.

Essentially, you going into LD 57, REQ CHG, TYPE FFC, then at CODE enter PURN and at PURN enter "73"

Personally, I'd also build PURN *3 (star-3) and slowly ween people off of all-numeric feature codes.

You can have an infinite number of codes for each feature.

[&copy;] GHTROUT.com [&hArr;] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[Brutus82]

How do I check our "DCH messages"? I've done a search and found many references however, no detail as to how to do this.

PS.

Now that I'm supporting Nortel instead of NEC I know I'm asking a lot of simple questions. So thank you again for all your help, and I promise to one day not be such a pest... however, I reserve the right to retract that last part! hehe

Seriously, thanks again guys!