port on vms AD40 keep dying 1

[rotters]

either a reboot of phone system or voicemial clears it up. What should I be looking for? why would the port stop answering?

 

[Drue]

Is this a new install
or a problem that just popped up

 

[imeldesign]

I have an AD 64 with this random problem as well. A restart generally brings the port back up. If it happens during business hours I generally turn the port off until I can restart the machine.

 

[rotters]

Imeldesign,
Yes. That is what I do either busy out the port in command E50 or reboot the phone system after hours. I think restarting the voicemail would also do it only I do not have remote access to the voicemail and it is easier for me to restart the phone system remotely.

The voicmeial is pretty old. I am wondering if a scan disk or some other repair utility can fix it. It is an issue coming from the phone system or voicemial? why is this happening in the first place and how can i stop it?

 

[OzzieGeorge]

I would be checking the Dialogic drivers if it's on analogue ports! Or does this use Protims? not had that much exposure to the product so just taking swings in the dark here!

 

[MercuryComm]

The first step I would take is to try to isolate the problem and find out if the voice mail port is locking up or is the port in the phone system locking up or bad. You could swap cards in the phone switch that your voice mail port is on that locks up. I assume it is the same port every time? That would help to isolate the problem being a bad line card in the phone switch. Second, if you have more than 4 ports in the voice mail you could swap dialogic cards in the voice mail itself and see if the problem follows the card. So for instance if port 1 always locks up and you swap cards and then port 5 now locks up you have a bad card. Good luck!!

 

[grh959]

I have run into this several times. Sometimes reseating the dialogic cards will resolve the problem. It has worked for me about 50% of the time. If the problem persists then get a new dialogic card.