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Popping and crackling sounds - 2616 set

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CalicoJack

IS-IT--Management
Sep 11, 2008
49
US
I have a user with a 2616 on an option 11 that complains of intermittent popping and crackling sounds on his phone.

We have performed the following:

swapped phones
changed line cord
changed TNs
swapped pairs

I connected a station directly to the TN and received the same results.

I am also getting lots of err057 errors on that TN and multiple other TNs across different cards. The err057 errors look like this

ERR057 12 0 0 6 0000FFFF

What does the 0000FFFF mean?

Any ideas on what the problem could be?


Thanks,
Jack
 
try changing the line card, could also be static, in the past i've used static guard and sprayed it on the carpet under the users chair....
 
This is the error that was generated while I was attempting to talk to the user.

ERR057 10 0 0 5 000081FF 00325ED3 00000607 00008218 0000168C 00000849 0 00000000 000000
00 00000000 0 56453 000000A5 00005465 00000003 00000000 00000000 00000000 000000
00

any ideas?
 
When you changed TN's was it from 1 card to another or the same card? Does anyone else report the same thing? Could be a problem with house cables if you changed everything else.

JohnThePhoneGuy

"If I can't fix it, it's not broke!
 
We were finally able to change to another TN card. We are good now.

But what are all these err057 errors I keep getting I have 8 TNs on different cards doing the same thing.
 
go to ld 32 and do a conv 81ff then 168c, what lvl software
are you on.
 
.conv 81ff
=> 143 0 00 31

.conv 168c
=> 003 19
 
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