Popping and crackling sounds - 2616 set

[CalicoJack]

I have a user with a 2616 on an option 11 that complains of intermittent popping and crackling sounds on his phone.

We have performed the following:

swapped phones
changed line cord
changed TNs
swapped pairs

I connected a station directly to the TN and received the same results.

I am also getting lots of err057 errors on that TN and multiple other TNs across different cards. The err057 errors look like this

ERR057 12 0 0 6 0000FFFF

What does the 0000FFFF mean?

Any ideas on what the problem could be?


Thanks,
Jack

 

[phnguy]

try changing the line card, could also be static, in the past i've used static guard and sprayed it on the carpet under the users chair....

 

[CalicoJack]

This is the error that was generated while I was attempting to talk to the user.

ERR057 10 0 0 5 000081FF 00325ED3 00000607 00008218 0000168C 00000849 0 00000000 000000
00 00000000 0 56453 000000A5 00005465 00000003 00000000 00000000 00000000 000000
00

any ideas?

 

[Johnthephoneguy]

When you changed TN's was it from 1 card to another or the same card? Does anyone else report the same thing? Could be a problem with house cables if you changed everything else.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[CalicoJack]

We were finally able to change to another TN card. We are good now.

But what are all these err057 errors I keep getting I have 8 TNs on different cards doing the same thing.

 

[phnguy]

go to ld 32 and do a conv 81ff then 168c, what lvl software
are you on.

 

[CalicoJack]

.conv 81ff
=> 143 0 00 31

.conv 168c
=> 003 19