POP3 server question

[aldi]

I'm running:

NT 4.0 sp 6
Exch 5.5

The pop3 service is working fine but I have some users that cannot download their messages at home in MS Outlook Express.

When they enter the credentials and try to download messages they get the error "invalid password"

I got their passwords and tried myself but i got the same result.

I looks like if the password for the email in exchange were different than the NT domain password, but curiously when they are here at work they just log to the domain and they are able to chech their messages.

Please let me know if you need me to clarify this explanation further.

Thanks in advance,

Aldi

 

[sg6]

When you enter the user name you may have to enter

yourDomainName\username

Depending on how you have you authentication setup you may have to enter your Domain name along with your username

 

[aldi]

Thanks sg6 for answering!

I've tried using domain\username but nothing works.

Note that using only username works for...lets say... half of the users, but doesn't work for the others.

Someone pointed that the same e-mail address may have assigned to more than one user. This would be the reason to generate the error, since the pop3 service can't find out which user is supposed to be the valid one for the given email address.

But, anyway I haven't find out weather the email address is in use by more than one user.

If any of this lights up on you please let me know.
I have 50 users and I'm going to check them all, even though I feel that there is no duplicates since, I'm the one who created all the accounts.

Thanks again,

Aldi

 

[sg6]

Just a thought, do the users that can't access the pop3 have different local permissions on the exchange server? At one time we had a issues with only users classified as administrators could access pop3?

Here's a link to test pop3 using telnet, this could rule out an Outlook porblem


XFOR: Verifying Basic POP3 Connectivity Using Telnet

http://support.microsoft.com/default.aspx?scid=kb;EN-US;165186

 

[aldi]

Hi sg6 and thank you for your time,

The problem was that the is was corrupted, so after running the isinteg utility, every thing went fine.

Thanks again,

Aldi