Polycom Soundstation 2 DC no dial tone on Option 11c

[networkrush]

thread798-1582060
David,
Your programming example was the only useful information anywhere on this subject. I am not quite there yet - I am a network admin, who usually only adds/moves/changes stations. However, our Nortel vendor's techs are baffled, too, and they have only dealt with conf. phones on analog lines.

We use Option 11c mini, so Nortel recommended we purchase Polycom Soundstation 2 Direct Connect for digital lines. When we connect an M3404 or M2616 phone to a digital extension, we get a dial tone. When we connect the Polycom Interface module to the wall jack and then our M2616 to the Interface module, we also still get a dial tone. However, once we plug in the power cord for the Interface module, the dial tone disappears. If we connect the Soundstation to the Interface module and press the Call button on the Soundstation, we do not get a dial tone but a low hissing sound, similar to water that is very far away, much lower than white noise.

I have tried to emulate your program on our M2616, pasted below. Do you see any problems? Any recommendations? The user guide says to program numerical key 3 as the conference key and numerical key 6 as the Transfer key. Does that mean keys 03 and 06, or 02 and 05?

DN 231

TYPE SL1

TN 005 0 00 14 KEY 00 MARP DES 005000 7 JUL 2010

(2616)





NACT

REQ: idu 5 14

ARIES TN: 005 0 00 14

TN ID CODE: M2616



NT CODE: NT9K16AC

COLOR CODE: 03

RLS CODE: 04

SER NUM: BD1361

REQ: stat 5 14

IDLE

REQ: prt

TYPE: 2616



MARP NOT ACTIVATED



TN 5 14

DATE

PAGE

DES



DES 005000

TN 005 0 00 14

TYPE 2616

CDEN 8D

CUST 0

AOM 0

FDN 700

TGAR 1

LDN NO

NCOS 7

SGRP 0

RNPG 1

SCI 0

SSU

LNRS 16

XLST

CLS CTD FBD WTA LPR PUA MTD FNA HTD ADD HFD

MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLA VCE DRG1

POA DSX VMD CMSD SLKD CCSD SWD LNA CNDA

CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD

ICDD CDMD LLCN MCTD CLBD AUTU

GPUA DPUA DNDA CFXD ARHD CLTD ASCD

CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD

DDGA NAMA

DRDD EXR0

USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC MCBN

CDMR

CPND_LANG ENG

RCO 0

HUNT 231

LHK 0

LPK 1

PLEV 00

CSDN

AST

IAPG 0

AACS NO

ITNA NO

DGRP

MLWU_LANG 0

DNDR 0

KEY 00 SCR 231 0 MARP

01 AO6

02 RGA

03 ADL 16 700

04

05

06 RDL 16

07

08

09

10

11

12

13

14

15

DATE 7 JUL 2010

 

[Firebird Scrambler]

The system I was using at that time was a Succession 1000M release V03.00. I've never tried it on an Option 11 Mini. My guess is that you are using a 48 port digital card. Have you got a spare 16 port digital one to try it on?.

I'm not sure what else to suggest at the moment?.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[lostndagump]

We are having this problem as well; except instead of hissing, the soundstation picks up the incoming line of another extention (only the incoming, no outgoing). As long as the interface is not powered on, M2616 phone works fine. The minute it is powered on, no dial tone on soundstation 2 or M2616 phone. Has anyone found a resolution.

 

[tnphoneman]

You can only have one or the other not both. digital ports are limited to one device only. If you want 2 devices then you need a second TN

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[lostndagump]

As it turns out, the Polycom SoundStation 2 DC for Nortel (Meridian) does not seem to work with anything except a 16-port digital card. Once I switched from the 48-port to 16-port everything was fine.