Polycom Soundpoint IP 331

[MBATech173]

Got a customer that odered a few of these Polycom Soundpoint IP 331 phones. I've added the 3rd party IP phone licenses to their IP 500 module but I can't seem to figure out how to config the polycom phone. Does anyone have any documentation for making this phones work on an IP Office ?

 

[Westi]

never done it but try the document for IP6000 and IP7000 from Polycom and tweak it a bit. Make sure you upgrade the firmware on the unit as that is usually necessary to make it work.

Joe W.

16103

 

[jconrad0305]

That doc for the 6000 is pretty much spot on. I just connected 13 or so polycom 330/331 and seem to be okay after some fiddling with the dial plan options on them.

ACE IP Telephony
ACS IP Office

 

[MandyDroid]

1) Navigate :: Menu -> Status -> Network -> TCP/IP Parameters
2) Notate the IP address
3) Using a web-browser browse to the IP address of the phone
example

http://192.168.x.x

4) Select SIP - You may be requested to enter the administrator name and password. The default values are Polycom and 456
5) in the Outbound Proxy and Server 1 sections, set the Address (IP Office addrerss), Port (5060) and Transport (DNSnaptr) details to match the IP Office LAN on which the SIP registrar is enabled.

6) Click Submit. The phone will reset and load the new settings. That can take up to 2 minutes.
7) When you can return to the administration menu, select Lines. In the Line 1 section, enter the details to match the IP Office SIP extension and user.
Identification::
Display Name = Polycom Test (just for display)
Address = 179 (phone extension)
Authentication User ID = polycom (user name - not full name)
Authentication Password = 1179 (extension password)
Label = Line 1
Server 1::
Address = 192.168.x.x (IP Office addrerss)
Port = 5060

8) Click Submit. The phone will reset and load the new settings. That will take up to 2 minutes.
9) Make test call – dial without picking up the handset – then select Dial



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