Polycom Conference phone 'Trunk pickup'

[Chalky1]

G'day all,

Was just wondering if anyone had any ideas on how to help us.
We have a SV8100 in the field with a Polycom SLT Conference phone. The client has requested the ability to be in a functioning conference call and to invite an outside caller into the conversation. So a customer could call the DID of the phone and be directly invited into the conversation.

Is their any way of accomplishing this?

Thanks for any assistance in advance,
Chalky.

 

[OzzieGeorge]

With the G'day my betting is the best answer is a Telstra conference call would be the answer. I am not fully conversant with the 8100 (more an IPS and older sort of person) but I am not sure there is a feature where a DID can barge in to an established call! It may be possible using DISA but that would be a security nightmare!

However there are people better versed in the 8100 here who may well prove me wrong!

 

[pabxdude]

the thing to bear in mind here is that the Polycom is essentially an analog station, which as your description notes, is an SLT - single line telephone. Nothing on the PBX would allow auto answer/merge of the calls.

the most basic funtionality may be call waiting.

what is really required is a conferencing system, either hosted or on premise. This way, calls to a DID are answered with a request to enter a conference meeting room number, with the audio mixing done external to the PBX.