Polty CC-Server with NS700??? 1

[Nero990]

thread936-1741675

Hi Folks,

Actually we have a customer who is interested in A Queue-Feature (that tells the customer how many others are in line before him/her and how long the waiting time is)
so we came to the "polty" solution CC Queue. there are not many informations out in the web about that CC-Server so i thought maybe one of you has used this solution and can tell me something about it.
my main points are:
Is this a physical device or just a piece of software running?
How is it attached to the (in my case Panasonic KX-NS700) PBX?
and last, but not least: Do you set it up and its running, or does someone have to "supervise" and manage the calls by hand all the time?

any input is appreciated
Thanks

 

[Ired]

Unfortunately I've never had an experiense with Poltys.
Did you think about KX-NSXF021W - "Queue position informing" Activation Key for NS?

 

[Nero990]

@Ired Thanks for your suggestion. in fact i didn't think about that method. but since i have posted this. the guys from polty replied and i will probably get a free trial version soon, so i can test how /if it works. i am going to share the results if you're (or someone else) is interested in it. as far as they tole me it is "software only" and needs a server or pc in the same network (so best would be a dedicated server)

for the next time someone is asking for such a queue system i gonna check out the License

 

[Ired]

OK, but remember - Poltys needs an annual fee for it's tech support. I hope you'll investigate their suppot terms and conditions before purchacing this software.

Meanwhile NSXF021 you'll need to buy only once for all PBX's lifetime. Please contact your dealer for details.

 

[Nero990]

Okay i have a Trial version which i gonna set up in a teamviewer session on thursday. (and thx for the hint with the terms) but our sales agent has to deal with that i guess.
for the next project i'll definately consider the solution from panasonic it will be so much easier to handle and set up