POLL: Are you shifting CCR customers to another product? 1

[hairlessupportmonkey]

Well,

We are moving - where possible - all CCR customers to Chronicall.

Chronicall will have an Avaya SKU shortly.

Also Zeacom can also be purchased under Avaya Financial Services now.

Bye Bye CCR - you wont be missed.

ACSS - SME
General Geek

 

[tlpeter]

It can crash

BAZINGA!

I'm not insane, my mother had me tested!

 

[Kargo]

Been using Xima for years now. Cody and the guys are great at support and have always been responsive in setting up a new customer.

Bottom line, Chronicall just works. Nuff Said.

 

[CarGoSki]

And the crash feature is free of charge.
Technically it is licensed as CCR Supervisor but the features are bundled.

 

[AlexLD]

14 day trial.. First 15 minutes and I am in love...

 

[trinetintl]

Thank you guys, looked at the brochures, talked extensible with Cody and now we are a brand new re-seller of Xima, still need to mess with CCR and Contact Store for a little while until we get somebody here ACSS and pass 3000.3, any tips or strategies for our training?

RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[biv343]

I've used Chronicall here and quite a few customers have purchased it.

As Kargo says, it just works. You can't beat that.

 

[AlexLD]

trinetintl, wanna send me a quote?

 

[CarGoSki]

Train by getting a control unit and some licenses and phones.

 

[qtelcom]

Anybody here used Call Sweet Live from Datel? We have a few customers using that and they are happy. One is using the call recording feature along with it. Not sure how they compare though, I just know anything is better than CCR.

 

[JonAston]

Hi if any of you guys require a UK based value call logger go to

http://www.lanonyx.com

and check out Telestat.

Hope this helps.

 

[hairlessupportmonkey]

Jon,

If it also did realtime stats, it would sell like hotcakes!

ACSS - SME
General Geek

 

[JonAston]

HSM, it does real-time, well as real time as you can be with SMDR ie 1 second after then phone goes down, it updates, this is real time enough for some people.

It isn't a call centre solution with Agent login / logout, calls waiting and all that good stuff, and it doesnt have a call centre solution price either

The Leaderboard with the custom columns usually impresses sales managers because they can put all the money targets next to the call stats on a big monitor in the sales office for all to see.

 

[chaunymony]

We've gone strictly with Xima. I actually made one of my salesmen go back to a job he sold CCR to and tell them we were doing Xima instead due to the fact I refuse to install CCR.

ACSS-SME
ACIS-SME