POLL: Are you shifting CCR customers to another product? 1

[hairlessupportmonkey]

Well,

We are moving - where possible - all CCR customers to Chronicall.

Chronicall will have an Avaya SKU shortly.

Also Zeacom can also be purchased under Avaya Financial Services now.

Bye Bye CCR - you wont be missed.

ACSS - SME
General Geek

 

[amriddle01]

I stopped selling/recommending CCR a long time ago and it's only got worse since, Xima all the way, but you knew that

http://www.ipoffice.tel

 

[CarGoSki]

Avaya recently told me that the agent summary report can have columns that don't add up and that they will not change the report.

They say that the will not add another column that says something like "other call transactions" and instead one needs to use agent trace reports to fill in the blanks.

That is quite a stretch to contend that a summary report is allowed to have totals that do not sum correctly.

So..... I have started to inform sales and project managers to focus on cronicall instead.

Its your own fault Avaya.

 

[CarGoSki]

The other part of the last post is that the one customer that does use CCR forwards those report to their customer who has complained about summary report with incorrect sums.

 

[trinetintl]

What CCR product do you guys feel is a good fit or recommend for a small to medium size car dealership? How about for Contact Store?

RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[amriddle01]

Use Xima Chronicall, they also have a call recording add-on that takes the recordings from VM in the same way Contact Store does but presents them nicely in with the call logs

http://www.ipoffice.tel

 

[hairlessupportmonkey]

trinet - think think the point to my thread is to steer clear of CCR not recommend it!!!

ACSS - SME
General Geek

 

[trinetintl]

I know, we haven't had the pleasure to install one or see one on the field but we have been experimenting with it in-house and before we warm up to it I would very much appreciate any recommendations on a better alternative that would be easier to install and can track incoming but also outgoing calls.
Unless I am wrong I believe CCR only tracks incoming calls, right?

Thanks,

RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[amriddle01]

We have given the best advice, use Xima Cronicall for the lot

http://www.ipoffice.tel

 

[trinetintl]

amriddle01, I am already on their webpage looking at it and downloading the trial...! Thanks.

RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[hairlessupportmonkey]

Cody - I hope you are reading this?

*commission?*

;-)

ACSS - SME
General Geek

 

[AlexLD]

What is the pricing line on Chronicall? I think I have had just about as much CCR as I can stand...

 

[amriddle01]

Comparible and often cheaper than CCR, depending on the scenario and numbers etc

http://www.ipoffice.tel

 

[AlexLD]

Anyone on here a Xima reseller and wanna give me a quote...

 

[amriddle01]

Me and HSM are both resellers, but being as HSM started the thread (and he is always in trouble anyway) he will probably be happy to help

http://www.ipoffice.tel

 

[AlexLD]

Probably should say that despite my UK spelling I am located in California.

 

[amriddle01]

That's OK all Xima prices are in Dollars anyway

http://www.ipoffice.tel

 

[hairlessupportmonkey]

we are a UK reseller.

are you UK based?


ACSS - SME
General Geek

 

[hairlessupportmonkey]

US based.. missed your thread saying you are in California.

you are best ringing xima direct and finding a local reseller.

http://www.ximasoft.com

ACSS - SME
General Geek

 

[tekguy125]

Is there anything that CCR can do but Cronicall lacks?

Thanks for the info.