PMVS stuck on test mode

[tndatadude]

I am trying to install a partner mail vs with a 4 port expansion card. when i dial into the vm it says voice mail is in test mode, press 1 to test tone reconiction, press 2 to test recording.

 

[Telecomboy]

This occurs when the port card is not recognized. Try reseating it with the power off, but the port card might not be working properly.

 

[tndatadude]

Its a 4 port exp card, can the VM work with out it if the card is bad?

 

[Telecomboy]

Depending upon the release, it should work in 2-port mode without the 4-port upgrade license.

 

[Telecomboy]

Just make sure you reprogram the Partner to see only 2-ports vs. 4-ports.

 

[TouchToneTommy]

If you get a message, saying it is in "Test Mode", it's got to be Partner Messaging instead of Partner Mail VS. VS Mail will work as 2 ports without a card, but Messaging goes into test mode.

 

[sysconsultant]

What slot is the card in? If it is in Slot 2, it will come up in test mode. It needs to be in Slot 1.

 

[Dexman]

See TTT's reply.

The Avaya Partner Messaging will give you that message if there is either a defective or missing port card. The Partner Mail VS will operate with 2 ports when there is no license present.

If it ain't broke, I haven't fixed it yet.

 

[tndatadude]

OK, reset 4 port card and it now answers. Got another problem, this is a module that is labled partner mail, it has a 4 port card installed as well.

When I try to log in admin 99# it says this is an invalid entry, what is the code to get into admin programming for this system, also tried 9# and same thing. Tried 0# and goes to a mailbox.

I think (hope and pray) that the password to get into admin hasent changed but I need to get into it to find out.

Also have 308 processor, 2- 308 expansion modules and hung group 7 set to extensions 36-39 correct or no?

Thanks

 

[TouchToneTommy]

Remember that you got the message about "Test Mode"? And that message pertains to Partner Messaging? Please go and get the manual here

http://support.avaya.com/css/Products/P0169/All_Documents

After perusing it, you will find that the System Administrator's mailbox is 0#, and that there is NO default password, rather it is set by the initial installer on the first login.