PMS cancels call forwarding

[mark5830]

I have a SX200-ICP installed with PMS and everytime a room gets checked out the call forwarding to an ONS voicemail gets cancelled any ideas what options my be on to cause this. I have voicemail PMS and PBX PMS integration.

 

[kwbMitel]

No Idea at all.

Have you considereded using the call routing to voicemail in form 19 instead of forwarding?

 

[mark5830]

Since it is an ONS voicemail I have to use an abbreviated dial access code for fowarding and form 19 doesn't work for abbr. dial access codes.

 

[paterson]

Is it possible that the digits for the FAC for Cancel Call Forward is somewhere in what the PMS is outputting? Just a thought.

I would also consider Tenanting and Form 19 as kwbMitel has suggested.


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My Biggest problem is that I almost always believe what I tell myself.

 

[mark5830]

Since it is ONS voicemail I cannot use form 19 the forwarding is to Abbr. Dial Access Code not a VM hunt group. It is possible the PMS is outputting a Cancel CF but I have removed the Clear all features access code from the system and removed attendant call forward setup and cancel from the cos of the data set used for pms.

 

[mitelman]

this is by design now. I believe it started when Mitel introduced the tenant forwarding. If you are above LW19 Rel 2.0 and feature level 3 you get this "feature" automatically.

 

[paterson]

I would try deleting the FAC for Cancel Call Forward and see what happens. If it "solves your problem" then change the FAC and move on. If it doesn't...kinda stumped.

I thought that you could put an Abbr Dial code in Form 19. Maybe I am thinking of a different entry in Form 19.


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My Biggest problem is that I almost always believe what I tell myself.

 

[mark5830]

You guys are correct I can set a routing to a speed dial in form 19 thanks.