PMP-Unable to connect-Windows 7 2

[Bill211]

I can't get Phone Manager Pro to work on a computer with Windows 7. I do browse, choose the IP, that works. Then when I click User List, it gives an error message:

"Unable to connect to 10.1.1.111" It shows the correct IP, for my IP500 unit.

I'm using PMP 4.2.31 on this computer and Windows 7.

I have 2 other computers using 3.2.28 with Windows 7 and it works, but I don't know if that's the reason, if there's a problem with the newer Phone Manager.

Does anyone know what to do about "unable to connect?"

On a separate topic, the search in this forum seems to not work for anything recent. When I do a search, it only finds discussions from 2007 and earlier.

Thank you,
Bill

 

[CarGoSki]

No version of 3 or 4 supports win 7 and the search in ipo forum has not worked since before your first post in early 2009. Thats the way is goes I suppose.

It's people like you who generalize.

 

[Bill211]

Actually, I have 4.2.28 running on 2 Windows 7 computers and they seem to work fine. I just installed 4.2.31 on another Windows 7 computer and it also works.

The problem is just on this one computer.

I start Phone Manager. It starts up, but it's not logged it, and it doesn't come up with the login window, until I choose "Login"

I choose Login, I do browse, choose the IP, that works. Then when I click User List, it gives an error message:

"Unable to connect to 10.1.1.111"

Here's my guess: I'm thinking it's storing some info in some type of "preferences" file, and that info is wrong, and I need to delete it and let it reset/recreate it.

Question: Where does Phone Manager store the IP address, login name and password? What's the file name, or is it in an .INI file or other location, for Windows 7?

I did try uninstall and re-install and it does the same thing.

Thank you,
Bill

 

[tlpeter]

4.2.31 is supported for windows7 so it should work.
Could be a firewall issue.
Did you use the firewall.batch file ?


ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[hairlessupportmonkey]

reboot the ipo as well, could be ports on there that have locked up.

 

[TomMills]

delete the users profile from mydocuments/avaya folder.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[CarGoSki]

4.2.31? hmmm must be a new dload?

It's people like you who generalize.

 

[CarGoSki]

whoops. caught me napping. I'm thinking control unit firmware.

It's people like you who generalize.

 

[tlpeter]

thought so.
Sleep well

ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Bill211]

It was a firewall problem. I turned off the firewall and Phone Manager Pro worked.

Thank you tlpeter!

BTW; Windows 7 has useful new settings for firewall. You can set it differently at office and home/elsewhere. Great for laptops!

I want the firewall off at work (we already have one) and
Firewall on when a user takes their laptop off site.

Tom, thanks for info on location of user profile. It didn't help this time, but it's good to know.

Gracias,
Bill

 

[TomMills]

you're welcome.

thanks for the star.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[tlpeter]

So you give an answer that was not the solution and receive a star
I am getting drunk tonight I guess.


ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[IPOfficeIreland]

Here you go peter have a star on me, cheers