PM Pro Screen pop. Class not registered

[TomMills]

Morning Gents.

Trying to test Screen popping Act!2010 (not supported but can't hurt to try)

Dialer works fine, but inbound calls cause phone manager to pop up "class not registered"

Sniffing round google has told me this error is usually down to a missing/incorrect reg entry.

Anyone seen this or know what im looking for?

Thanks

Tom

http://www.twitter.com/Millsano85

See what my brain does when it's not thinking about phones.

 

[amriddle01]

You should know better...so I'm not going to help......plus I have no idea

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[TomMills]

could be a deal breaker in these hard times........ so i thought i'd give it a whirl.

I'll continue my hunt.

http://www.twitter.com/Millsano85

See what my brain does when it's not thinking about phones.

 

[jamie77]

just our of interest, have you got play sounds ticked in PMP??

I have seen that error when play sounds is ticked and there isn't a sound card to play on.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[TomMills]

Cheers Jamie.

I did have it ticked, but unticked it and still same error.

Did a bit more digging, apparently i need microsoft tapi.net.

http://www.twitter.com/Millsano85

See what my brain does when it's not thinking about phones.

 

[TomMills]

Just incase anyone else every encounters this....

Found this.

http://www.crmaddon.com/en/products/act/dial-it/highlights/

Removes the need for phone manager pro to do the screen popping (just needs tapi installed) and is cheaper to license!

Good times.

http://www.twitter.com/Millsano85

See what my brain does when it's not thinking about phones.

 

[amriddle01]

Damn, I was hoping to swoop in and steal the customer.... Cheers for the info Tom

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[intrigrant]

http://www.sofotex.com/TAPI.NET-download_L67088.html

Maybe it helps...

 

[amriddle01]

Looks like that's the same software intigrant

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[aladinliverpool]

fron the knowledgebase

Integration with Contact Management packages
To facilitate screen popping of the contact details of an incoming caller, dialing from the contact record with a simple mouse click and simple creation of new contact records with auto-insertion of the telephone number while on a call. The user can select which Contact Management should be popped:

• Outlook

• GoldMine

• ACT! (*ACT! 7.0 and higher requires the TAPI.NET add-on from various providers plus the IP Office TAPI driver from Avaya.)

• Maximizer.

theres no free tapi.net its a trial shareware.

 

[hbsurfn]

Any luck with this? I am using IPO r5 and Act! by Sage v2010 and am getting the same error message when trying to pop. What was required to get the dial from Act! to work? Our idiot salesman promised a screen pop even after he was told only for Act! v6

ACA
ACS
CompTIA Convergence+
CCNA
CCVP

 

[TomMills]

i didn't find a way around it. ended up using the crm addon i posted.

http://www.twitter.com/tem1985

NEVER, EVER, EVER BUY A HOUSE BUILT BY BELLWAY!

 

[hbsurfn]

Was that just for the dialing, or did make the screen pop work too? Are you still using PM, or just the add on?

ACA
ACS
CompTIA Convergence+
CCNA
CCVP

 

[hbsurfn]

I am also assuming I need 1 $159 Add it license for each user and the IP Office Tapi driver from the User CD.

ACA
ACS
CompTIA Convergence+
CCNA
CCVP

 

[TomMills]

i didn't do the licenseing so i dont know.

just using avaya tapi and the add on. no pm pro.

the add on also controls the inbound screen pop. if it recognises a CLI from act, it pops a small winow giving the option to jump to that record. simple but effective.

http://www.twitter.com/tem1985

NEVER, EVER, EVER BUY A HOUSE BUILT BY BELLWAY!

 

[hbsurfn]

So you only bought 1 version of the item listed in the link? How many users? I have 5 users. The website lists the price at $159. I am assuming that is per user.

ACA
ACS
CompTIA Convergence+
CCNA
CCVP

 

[amriddle01]

Rather expensive though considering you can get a full operating system for those kinds of prices

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[TomMills]

as i said i didn't do the licensing.

i'll ask tomorrow, snow permitting

http://www.twitter.com/tem1985

NEVER, EVER, EVER BUY A HOUSE BUILT BY BELLWAY!

 

[amriddle01]

hbsurfn, that's the wrong link the one Tom posted is $257 not 159

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[hbsurfn]

The link takes me to the "Dial-it" software on the crmaddon website. Follow the link and it lists it for $159.

ACA
ACS
CompTIA Convergence+
CCNA
CCVP