Please Help??

[ONsiteengineer]

I need to implement this urgent. I have 3 hardconsoles for my attendant and they are in a hunt group. Now I need to have proper call handling. I want such that when a caller comes in to my hunt group and after several rings if nobody will answer the call, it will go to a VDN that will route to another hunt group number. Also, if all attendant are busy same handling will be implemented. How can I do this?
Is the coverage path in the hunt group page possible??

Thanks a lot.

 

[lever]

try using "Redirect on No Answer" on the second page of the hunt group form, then you can push the call to where ever using "Redirect to VDN xxxx".

lever

 

[ONsiteengineer]

Thanks lever. Is it possible even I dont have log-in and log-out for my attendant. Because what Ive read is that ACD needs to be yes in the hunt group. Right?

Is the coverage path pssible as well and put VDN number in the coverage point?

Thanks a lot.