Please help with adding new lines

[ericb1]

Hi, I'm not a "phone guy", but I am the default phone administrator for my company. We have an Avaya phone system. The voice jacks from the entire office are all wired to a phone panel, then there's phone wires patching each line/ext. to another patch panel, this one is connected to the Avaya phone system (and the Verizon lines from the outside).

I'm trying to hook up a new phone that's already wired up, and so I just patch phone wires from the extension patch panel to an empty port on the main panel (the one connected to the Avaya system), but the phone doesn't work. To test things out, I switch the wires with an existing phone, and it works fine.

So I know the wiring is fine up to the panel, but these other ports don't seem to work. Is there something else I'm missing? Do I need to do anything to the Avaya system to gen these ports or anything? I use the WinSPM software to administer this system, but couldn't find anything in there to do this?

Any help is greatly appreciated, thanks!

 

[chicagotechsolutions]

Okay, from what u are writing, I assume you are running a legend or magix. First of all make sure you are not plugging a MLX phone into a T/R port and vice versa. All ports should work by default when the phone is plugged in. Just in case, plug a phone in directly into the legend port, bypassing the patch panel (that way, you can be sure its not a problem with the circuit pack). If you need more help, please provide a list of the circuit packs you have installed on your system and what type of phone you are trying to install.

 

[ericb1]

Wow, thanks for such a fast response! I actually wrote that from home last night, going off my memory.

Ok, it's a Merlin Legend system, it's actually pretty old, but it gets the job done for now.

The Circuit pack is labeled as an ETR card, and there's another circuit pack labeled as MLX ports. I tried patching the phone into both of those, but it didn't work.

When I tested it out with another phone, all I did was switch the wires from an existing phone on the same ETR circuit pack, and this new extension came active right away (with the other person's extension).

They were both the same type of phone, a digital display phone (I think that's the MLX type, not sure)

Thanks again!

 

[merlinman]

Eric,

Considering you said it's a LEGEND, and it has MLX & ETR Ports, that pretty much tells us it's a LEGEND R7.

That being said, the ETR or Partner phones will work in the ETR JACKS, but not in the MLX Jacks, which can only accomodate the MLX type phones.

I hope this clears it up.

 

[ericb1]

Thanks MM, but I had the new line patched to an ETR port and it didn't work.

In other words, on the ETR circuit board, there's maybe 10 or so ports (on top and bottom). I found an unused port, and patched it in, and the phone doesn't work. So I pull off the wires from another phone that's currently working on the same circuit board (right next to it), and switch the wires, the new phone works.

So it's almost like that port on the circuit doesn't work, but I've tried other ports on other circuits, and they didn't work either, that's why I thought I had to "gen" something first.

Thanks!

 

[merlinman]

OK, since you are trying to use the ETR board, there's one more thing to tell you.

First off, it should be an 016 ETR module.

Second, any one or all of the top 6 ports could be configured as normal "Tip & Ring" ports, to accomodate a Fax or a Modem.

So, If you connected an ETR set to one of those, and it was configured to be a T&R, the ETR set would not work.

You can look in EXTENSIONS in programming and determine which one is what.