Please help me!

[hippytrippygypsy]

Hello - I need help immediately! Trying to get out a brochure for a client!

Problem: I have some black text (default black swatch) with a drop shadow on a Pantone background. When I print to a digital copier, the text with the drop shadow has a faint box all around it. When I export a PDF the same box is there except it's white.

Any help is GREATLY appreciated! Thanks!

 

[jimoblak]

Do digital copiers use Pantone inks?

Spot color transparency effects cannot mix with CMYK transparency effects. Convert your spot ink to process and it should behave better.

Have you preflighted your document?

What version os InDesign and Acrobat are you using? What brand of digital copier? All of this matters.

- - picklefish - -
Why is everyone in this forum responding to me as picklefish?

 

[MarcusStringer]

Also, make sure the Printer is PS Level 3.
Anything less and you will get results like that.


Marcus

http://www.midlandtypesetters.com.au

 

[hippytrippygypsy]

Oh thank God! I changed my spot color to a process and the whole thing worked just fine (of course, now the client wants to remove the drop shadows, but at least I know for next time!) No, this digital copier doesn't use Pantone inks, it tries to replicate them and the client choose a color off the Pantone chart made by the copier to ensure an exact color match. We'll just have to start giving them the CMYK chart.

Thanks so much for the help!

 

[jmgalvin]

Here's a handy "keep the client happy" tip. If it's a decent sized client, give them copies of the Pantone Solid to Process guides, coated and uncoated, for about $120 total.

With that, they don't get any surprises, and you don't waste a lot of time playing with colors.