Please help me disable voicemail 2

[netadmin06]

Hello, I am having a huge issue with my Avaya phone system...I can press Feature 00 then intercom twice to get into programming mode but after that I am not sure what 3 digit code I need to use so that when we receive a call it does not go straight to voice mail....can anyone please help?

For example if someone tries to call us, we will hear half a ring and then it goes straight to voice mail..it does not give us enough time to pick up the call...we would like for it to ring at least 4 times before voice mail kicks in...if this is too hard then we will be ahppy when disabling voicemail completely:-(

I am not a programmer but I am not sure if we should spend the money finding one when all we want is to disable voicemail..........

thanks so much

 

[jinxs]

The number of rings before it goes to voicemail is most likely programmed under VMS delay...You would do Feature 00, Left intercom twice, dial #506(VMS Hunt Delay) if you have an ACS R2 or earlier it is either immidiate, delay, or none, so you would just press 2 for delay, if you have an ACS R3 or above, you would dial the mode first 1 for day, 2 for night..then dial the line number...the dial the number of rings before it goes to voicemail. Hope this helps.

A.J. Wiesner
AT&D Communications

 

[netadmin06]

Thanks so much I changed the mode to delay but still when someone calls we hear half a ring and it goes to voicemial right after that:-(

 

[Dexman]

Check to make sure that the correct ports are assigned to Hunt Group #7.

If it ain't broke, I haven't fixed it yet.

 

[netadmin06]

Dexman thanks but I am not sure what that means :-( I am not a programmer, do you think to disable voicemail I should hire an expert to come in?

 

[Dexman]

While the Partner ACS is a fairly easy system to figure out (compared to other systems on the market), it can also be a bit of a challenge.

I would, indeed, suggest contacting an Authorized Avaya Business Partner in your area to check the system out. If the company establishes a relationship with the vendor, you can let someone else sweat it out when something isn't working right

If it ain't broke, I haven't fixed it yet.