please help Fast busy on second line while on phone..?

[altolabado]

This one is puzzling..... User A...when on the phone
can't receive calls because when people call her they complain they
only get a fast busy. Here are both programmings..the way it works is that
when you call user A and she is on the phone User B can see her line ringing and has
the option of picking it up. However if she doe snot User B's phone goes to 0 (switch)

Please help on this one I tried a few things. It must be in the class of service for User A?

****User B__________________________________________

DES 3876
TN 008 0 04 07
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN 0
TGAR 1
NCOS 1
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
CDMD MCTD CLBD AUTU
DNDD CFXA ARHD CLTD ASCD
CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTU MCBN
CPND_LANG ENG
RCO 0
HUNT 000
LHK 1
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 3876 0 MARP
CPND
NAME Birgit
XPLN 13
DISPLAY_FMT FIRST,LAST
01 SCR 5531 0 MARP
CPND
NAME Birgit
XPLN 13
DISPLAY_FMT FIRST,LAST
02 SCR 5234 0 MARP
CPND
NAME Nancy
XPLN 19
DISPLAY_FMT FIRST,LAST
03 SCN 4337 D MARP
CPND
NAME Nancy
XPLN 13
DISPLAY_FMT FIRST,LAST
04 SCR 4316 D
CPND
NAME Bob
XPLN 13
DISPLAY_FMT FIRST,LAST
05 SCR 5276 D MARP
CPND
NAME Nancy
XPLN 13
DISPLAY_FMT FIRST,LAST
06 SCC 0013
07
08 CFW 4 0
09 AO6
10 ADL 16 15
11 SCU 0001
12 ADL 16
13 ADL 16
14 MWK 4444
15
DATE 7 JUN 2004


****User A___________________________________________________




DES 4337
TN 012 0 09 05
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 3876
TGAR 1
NCOS 1
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBA WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRA NIA OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
CDMD MCTD CLBD AUTU
DNDD CFXA ARHD CLTD ASCD
CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 000
LHK 1
LPK 0
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 4337 0
CPND
NAME Nancy
XPLN 13
DISPLAY_FMT FIRST,LAST
01 SCR 5276 0
CPND
NAME Nancy
XPLN 13
DISPLAY_FMT FIRST,LAST
02 SCR 4316 0
CPND
NAME Bob
XPLN 13
DISPLAY_FMT FIRST,LAST
03 SCR 4317 0
CPND
NAME Bob
XPLN 13
DISPLAY_FMT FIRST,LAST
04 HOT D 5234
05 SCR 5646 D MARP
CPND
NAME Nancy
XPLN 13
DISPLAY_FMT FIRST,LAST
06 ADL 16 5610
07 SCU 0001
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 4444
17 TRN
18 AO6
19 CFW 16 3876
20 RGA
21 PRK
22 RNP
23 SCU 0013
24 PRS
25
26 CPN
27
28
29
30
31

 

[johnpoole]

cls fbd..take fdn=0 out, are you trying to forward to the operator.. if so make the atdn a real number and o and maxp=1 ncfw=atdn.. works everytime

john poole
bellsouth business
columbia,sc

 

[altolabado]

cls fbd on which user. Not sure what you mean about atdn .makingit a real #?

 

[altolabado]

Johnpoole,
Could this be the reason why it goes fast buisy when
someone tries to call User A -Nancy..while she is on line 1
__**Check the MARP on User B should be on User A --Is that right?**___

DN 4337
CPND
NAME Nancy
XPLN 13
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 012 0 09 05 KEY 00 H DES 4337 6 JUL 2004
(3904)
TN 008 0 04 07 KEY 03 MARP DES 3876 7 JUN 2004
(2616)

 

[johnpoole]

are you trying to go to att on ring no answer? atdn is the att, dn.. you must have it set to 0.. that blocks a lot of calls, you have the second set fdn=0.. if you make a acd group that auto forwards to 0... by answering three prompts, ld 23 new=acd acdn=xxxx ncfw=0 then do a standard cls=fna fdn=xxxx, calls will forward no answer to the att. have never use fba in cls for anything. after you build the acd group, dial the xxxx and if it goes to the att, it should be a usable forward target..

john poole
bellsouth business
columbia,sc

 

[altolabado]

we had this setup and working ... Is it a marping issue refer to above) I don;t want to play around too much with setting up ACD groups unless I have to. Is it absolutely necessary b/c the calls will go to attendent (att) regardless if FDN is 0 on User B right?

 

[johnpoole]

there is an option in your cdb that allows or denies that. try forwarding to a secondary dn on the console if you dont want to play with acd. beleive me i can't live without acd groups doing all my work,

john poole
bellsouth business
columbia,sc

 

[meridian911]

your right about the MARP . you should have the MARP on the
key 0 of the set if you want it to look at your short hunt 000 / LHK=1 //right now Nancy's phone is looking at birgit's set and LHK = 1 so key 3 won't roll..
Make a change to the set 12 0 9 5 (nancy) key 0 put the same DN back on it and when the switch says MARP say yes to MARP 12 0 9 5.....
looks like you may have to clean up other extentions MARP's on that set also....

 

[meridian911]

when making a change to a set in the future instruct your techs to <cr> through the MARP prompt unless you want
to change the marp...last change to 8 0 4 7 was on july 6th that was when this all went south, right???????