PLEASE (G-D) HELP: ALL PROGRAMMING GONE PARTNER ACS R4.1 (LUCENT) 2

[moshlo1]

Dear Savior:

Control Hardware:
1 Partner ACS 1.0 Control Unit - 4 Universal Slots
2 2-Port C.O. Line x 6-Port Station Module
1 2-Port C.O. Line Module
Partner Mail VS -- 4 Ports & 20 Mailboxes
Configured to support up to: 9 Lines x 20 Stations

Brief Synopsis:
Someone, somehow, flipped the power switch on our system; the AAA batteries were dead. Now, the only thing that functions properly is calling out.

ALL programming is gone; when a call comes in, lines 1-4 light up (although there are eight lines) after one ring and "...call is being transferred..." message; VM gone; front door bell doesn't go to phones; All-Call (int. *70) gone; etc, etc. Everything is gone!

I don't know where to start. In the ACS Control Unit there is a Backup/Restore PC Card in slot-1, might this help?

Please let me know if more info is needed. Slow business has already opened a big wound; this problem is now acid thrown into it...please help me.

Thank you so very much - be well!

--Sol

 

[cvrbob]

AT station 1o or 11
feature 00
left intercom 2 times
#125

1 for manual should have a date { that's when backup was done

2 auto should be a date also (try this first )

then you need to push enter
depending on your phone

what type do you Have ?

 

[moshlo1]

The receptionist's phone is a Partner-34D. The other 14 phones are Partner-18D.

Thank you.

 

[cvrbob]

if a 18 D
on the right side 3 buttons down

on a 34D
second row from the right side 3 buttons down

these are the programmable buttons

 

[Dexman]

After restoring the Partner ACS programming and replacing the (2) AAA batteries, print out a copy of the programming template and make an overlay to use in the future. All you really need is a blank desi.

Here is the link to the template:

http://support.avaya.com/elmodocs2/partneracs_r6/456803_4.pdf

Look at page 79/468.

If it ain't broke, I haven't fixed it yet.

 

[skip555]

why not just call in a tech , reprogramming from scratch 20-30 min
one hour service call should do it

 

[moshlo1]

Dear cvrbob:

I...love...you!

--Sol

P.S. Thank you, everyone.