PLDS licenses for Voice networking (VCE) and PRI channels count issue when applied 3

[TheZCom]

Hello All,
I recently upgraded a two site IPO 500v2/SCN solution from R9.1.12 to R11.0 FP4 SP4. When I applied the PLDS license to each unit, a strange thing happened--Voice networking (VCE) and PRI channel entitlements/counts came up short compared to what PLDS portal was showing. For example, a 3 x 4 VCE entitlement only came up as a count of "3" (should be 12!) when PLDS xml file sent up to IPO unit. An 8 x 2 channel entitlement only gave 8 addition channels (should be 16). All other license types applied normally. Has anyone seen anything like this? FYI--I am comfortable with PLDS. Thank you! Z

 

[JoConnex]

Pri card comes with 8 channels already. This is why you only see 8 instead of 16. For the other one I suggest you open a ticket at Avaya one source. They usually fix errors quick if you give enough information.

Jo the quebec tech
AIPS,ACSS,APSS

 

[TheZCom]

JoConnex--thank you for the reply. I'm actually looking for a total of 16 additional PRI (total of 24 with the 8 already on board) since the PLDS entitlement line item is 8 counts of "IP OFFICE R10+ IP500 T1 ADD 2CHANNELS ADI ENTITL MIGR LIC:CU."

 

[JoConnex]

Avaya one source is your best chance.

Jo the quebec tech
AIPS,ACSS,APSS

 

[TheZCom]

Thanks--I'll post resolution when I get this sorted.

 

[biv343]

I had the same issue on an 9.0 to 11.0 upgrade a few weeks back. They took care of it pretty quick - just had to provide the XML file from the license migration and the LAC, and they updated the LAC with the correct number of entitlements.

 

[TheZCom]

Hello All,
After some back and forth between support teams, the case was escalated to a higher tier of PLDS support and the licenses were re-issued (count mapping corrected). Thank you for all the helpful suggestions. Z