Playback issue trough Terminal server

[dmouge]

Hi,

I have an issue making call playback trough Terminal server connection... i connect to the terminal server then to the nice unverse web page.

as soon as for example you push the pause button and start playing again then the voice dissapear and sometime the call loop on a small part of the call.. when i connect trough my network it works perfectly. any idea special fixe for terminal services usage?? I'm runing Nice 8.9 sp 3???

 

[AlmostMe]

I assume it's Citrix Terminal Services, if so these are known issues with NICE. Any sort of multimedia application appears to struggle with Citrix thin client. The best option is to install RAP units for playback but you'll still have issues with certain areas. Sorry but I have never found citrix a very fun product to work with.

 

[dmouge]

Hi,

I'm not using citrix but just windows terminal server...
In fact It is not a really solution that i like since looks like there is several bug regarding the playback here but unfortunately i do not have much more choice.. my Logger did not contain any Board to connect the RAP unit. I have try to playback the calls from this logger on another logger whihc have this RAP unit installed but it doesn't work... I have another logger that was used for service observing recording with this interface on it the problem is i'm not sure that the board will fit in my VOIP logger and i will able to install it by myself...

 

[AlmostMe]

The board will be useless in your VoIP logger unless you have config files from NICE for the output boards. I wouldn't even try.

 

[dmouge]

Hi,

Just did a stupid test.. listening to voice only and looks like working fine... but as soon as you read voice + screen then the system start to give few error like a synchro problem for exemple you press pause and then play and the sound dissapear....

 

[AlmostMe]

I think you'll find in the manual it says that pause and fast forward commands through citrix are not supported but I haven't checked this. It's not a NICE failure, it's due to the limitations of multimedia in Citrix, you will have the same issue with any sort of multimedia application through Citrix.