plantronics cordless headset 1

[marcustherock]

i have a few users with plantronics cordless headsets, (mcd.5 cx controller)
the problem is that when a call gets transferred to these users they are unable to retrieve the call, the buttons seem to not work. when i disable the headset mode it works fine....
any ideas on this?

 

[kwbMitel]

Plug the headset into the handset jack most likely

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What's most important is that you realise ... There is no spoon.

 

[marcustherock]

wow, i never thought of that!! but seriously, cs550 cordless headset , with headset mode enabled, does not allow call pickup, transfer etc,

 

[marcustherock]

i actually thought it wouldnt work but it does, thanks!!

 

[kwbMitel]

The headset jack is designed for direct corded headsets.

Basically, if your headset has switch on it to switch between Handset mode and headset, and the handset plugs into a module component of the headset, it is designed to run In-Line with the handset.

**********************************************
What's most important is that you realise ... There is no spoon.