Placing on hold from one phone - picking up on another - XHA/SCR? 2

[Camembaron]

Hello,

This is my first post in this forum, but I did not see this question addressed elsewhere. Please be patient with me, as I am not a telephone tech by trade, but am responsible for our system nonetheless.

On my CS1000 switch, I have an extension programmed as SCR on 4 2016 sets - Key 00 and MARP'd on one of them, Key 3 or 4 on the others. They would like to be able to place a call on hold on one set, and have it picked up on another. From my understanding, that is how it should work by default as long as XHA is set to "Denied" (which all 4 sets are). However, once one set picks up the line, it is as though that set has exclusive use of it. If they place the call on hold, it does not appear on any of the other sets. In fact, when one set is on a call, there is no indication on the other sets that the line is in use. If one of the other users picks up the line while in use on a different set, they get nothing - no dialtone, they don't hear the other conversation (which they wouldn't want to, anyway), nothing.

Any help on how to get this to work how they want would be very much appreciated. Thanks!

 

[norstarboy125]

Are you sure the keys are programmed as scr and not mcr?

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[Camembaron]

Unfortunately, yes. I've verified all that all appearances are programmed as SCR keys. This is confirmed in practice, as well, since when one of the sets is using the line, none of the other ones are able to (despite the line not being indicated as busy next to their key)

 

[MagnaRGP]

Try putting cls POA on two of the sets and test. This is Privacy Override Allowed (Denied). Put that on all sets and you should be good to go.

 

[norstarboy125]

Poa is to over ride the busy key, in this case he's saying when the dn is busy it doesn't even give indication on the other sets. Post some of these tns and maybe we can help more.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[Camembaron]

Turns out POA was the key to making this work as intended. After setting POA to Allowed, they are able to place on hold on one phone and pick up on another. The only issue I have with this setup is that any one of the sets can be picked up on that line and listen in on the conversation. The customer has no problem with this, however.

In retrospect, I am now doubting whether the line indicator was not showing up or if the user was looking in the wrong place - I should have verified that report.

At any rate, thanks to everyone for helping out with the super-quick responses! I consider this issue resolved.

 

[StanleySteamer]

Maybe you should have verified that users were putting the calls on hold.

 

[norstarboy125]

You definitely didn't explain the issue properly then, if poa took care of the problem then indeed the dn showed in use on other sets.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[Camembaron]

Yes, you're right - it must have been there. When doing the original testing, it wasn't what I was looking for, so I honestly can't say for sure from empirical observation that it wasn't there. The fact that it is there now, and that there is no reason it should have been missing before makes me believe that I was misinformed. Thanks!