placing a "JOIN" button on 96xx to keep users together after transfer

[Joemjauser]

Is there a way to put a "JOIN" button on a softkey on the 96xx phone? My users wants to be able to use a "JOIN" button after transfering a call. They hit the transfer; call the new person; then press join so thay are all on a conference, then hang up.

We get occations where our tech support will transfer a call to sales, then the sales rep says to the support guy to stay on the call with both parties. With older phones it is possible for the tech guy to just press the conference button to join the transfered call, but on the 96xx. However,the conference goes away from the soft key on the 96xx and i cant find a way that this can be done.
Thanks!
Joe

 

[dulfo666]

Just get the guys to use conference and then hangup if no longer needed.

 

[Joemjauser]

I was hoping to bump this thread as our users are saying that the older style phones used to work with a "conference", or "JOIN" after a transfer. I tried this and they do. Did Avaya take this away with the 96XX phones?