If a call is redirected from an Avaya PBX into Unity because of a Ring No Answer or Busy (via a PIMG) everything works fine. However, when a receptionist answers a call and transfers to voicemail the Open Greeting plays on Unity. Is there a way to allow receptionists to transfer from the Avaya into a Unity mailbox?
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PIMG- Receptionist to Unity with Direct Transfer
- Thread starter tdrew
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Right now there is no way to do it. She does not have the ability. If she does a manual forward to the voicemail pilot Unity thinks the call is direct and plays the Opening Greeting, as opposed to a redirected call which would prompt to leave a message.
I don't know how to do it the Avaya world (i'm sure it can be done) but this is how it's done in call manager:
Create a new vm pilot and and make it *XXXX (XXXX represents the internal length of DN). You can replace the * with whatever digit you like.
Then mask the vm pilot external mask to XXXX so it ignores the *.
The receptionist can then transfer to *1234 and it should go directly to the users 1234 mailbox.
Create a new vm pilot and and make it *XXXX (XXXX represents the internal length of DN). You can replace the * with whatever digit you like.
Then mask the vm pilot external mask to XXXX so it ignores the *.
The receptionist can then transfer to *1234 and it should go directly to the users 1234 mailbox.
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