Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Pig # beeb

Status
Not open for further replies.
3azzeh

3azzeh

Technical User
May 10, 2009
4
Hi there...

I want to ask if any one know...
I have a BCM400 with call center and I have enabled the activity code feature; that the agent hit a digit on the phone so that the call center supervisor can get some useful statistics ...

My question is that when the agent hit a digit the digit tone is heard by the agent and by the customer can I remove it or at least remove it from the customer side???
 
Sort by date Sort by votes


You need to programme a feature button on the phone so as the agent can press this first then enter the activity code relating to your caller information.
 
Upvote 0 Downvote
thanx snowman50,,,,

but what I meant that entering the digit it self make the beeb tone can I remove it? -not the feature it self-

thanx
 
Upvote 0 Downvote
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top