I just switched from an Avaya Merlin to an IP Office.
On our Merlin, a user could place a call on hold. Then a different user would press "Pickup General" and dial the extension to pickup the call that was on hold.
Is there any way to do this? I know we can us park zones, but based on the number of people we have doing this I would need at least a dozen park zones to keep everything straight. Trying to create human processes to organize that many park zones would be extremely difficult.
I have tried to use the button: "Call Pickup" (Emulation > Call Pickup) and "Call Pickup Any" (Advanced > Call > Call Pickup Any).
Does anyone have any ideas?