Pickup features not working after hours

[Virden1]

I have users assigned to a User Rights group with their buttons set through that profile. When the business closes the short code I had built will not work (Code: #292 Feature: Call Pickup Group Number: 292). The users are only selected inside "Members Of This User Right" tab. Do I need to select users the "Members When Out of Hours" as well to fix this issue?

 

[dazbob]

yea

DazBob - ACSS

 

[Virden1]

So if the user isn't selected in the "members when out of hours" do all buttons and short codes stop working?

 

[snowman50]

Do the night calls still ring the same group number.
If not the that's your problem.

Out the users in a members group instead.

 

[Virden1]

Yes they do still ring the same group on the night ring. I got the issue resolved, thanks for the help!

 

[snowman50]

So that's great.....what did you do to resolve it.

No point in asking for help and not give the answer for some one else who may need it.