Pick-up Groups - Nortel Norstar

[helpfulldesk]

Anyone have a good explination of how Pick up gourps work in the Nortel Norstar system?

I have two extension 6000 and 6001 and I would like them to ring on both phone for both extensions... so they can pick up each others calls if hey are on another line or not there.

I have both of the phones in Pickup Group 2 but it doesn't seam to work. This is the only procedure I know regading this...

Feature: **(password)
Passwordpassword)
Show - Terminials & Sets
(enter extension)
Show - Line Access
Next - Capabilities
Show - Fwd no answer
Next all the way to - Pickup Grp
Change - (to pick up group 2)

I have doen this for both extensions, any ideas? is this right? is this incorrect, any help appreciated.

 

[Nortellian]

use answer dn's for ringing on both phones

 

[helpfulldesk]

Ok, I see if I can figure that out... is a dn the same as a DIN?

 

[Sphoneman]

Pick up is for when you hear a ringing set. You can use the Pickup Feature to grab that call from another phone in the assigned group.

Steve
tele-dataservices.com

 

[Nortellian]

answer dn's will make one extension ring on another also. Call pickup group will work if you can hear the other persons phone ringing. DN means directory number basically its the extension on the phone. but if you have the books answer dn should be under the index.

Answer DN: The internal or directory
number (DN) of a telephone that is
monitored by an Answer button. You
can assign up to four Answer DNs to a
telephone under Line Access in
Terminals and Sets programming.

 

[helpfulldesk]

thanks guys... i got confused, I was thinking of DID's...

what is a dn?

I am a relitive nOOb but I have got my notes and what I posted is what I was told was the way to do it, obviously wrong... any more help you can toss at me grewatly appreciated.

 

[helpfulldesk]

sorry you posted while I was typing... you should see the pile of documentation books here!

 

[helpfulldesk]

Ok, thanks Nortellian... I made some progress using your directions...

calls from the outside ring both 6000 and 6001, internal calls to 6001 ring both 6001 and 6000. Internal calls to 6000 ring only 6000... hmm.

this is an improvment! I am still stumbling around a bit... probabaly figure it eventually... 6000 is our main line, could this require any special configuration to get both phones ringing on an internal call to 6000?

thanks for you pateints... I am reading the F'n manuals, but pile is high and none of them seam to address my problem directly... crank, crank, click.....