pick up group with external voicemail

[happyhammer66]

BC10.

user wants one ddi number (say 61111) that any of 4 users can pick it up with and if none of them do so , go to voicemail. i was thinking of two ways:

1. give 61111 a personal profile to ring extn 60 secs, then voicemail. Then put them all in the same pickup group. Question: when someone picks up a call, if a second call comes in, it goes to voicemail (because 61111 is busy) or is it possible for another user to pick it the second call.


2. Put 61111 as an ADN on a phone. Put an MNS button on all 4 extns. The ADN phone can be in the same room as the 4 users.

Question: same question as above and also, can i have personal profiles on an ADN so as to rout to voicemail.

thanks and sorry if the questions are too simple.,

 

[SYAR2003]

When the call to 61111 is picked up by another user
it becomes free again ,so the next person can pick it up.


Syar

 

[rfpui]

hi
My proposition


GEDII:dir=61111,.............

PELPI IR=61111,LIST=1,CHO=1,ANSPOS= user 1 ,TIME=8,BSYCHO=2;
PELPI IR=61111,LIST=1,CHO=2,ANSPOS= user 2 ,TIME=8,BSYCHO=3;
PELPI IR=61111,LIST=1,CHO=3,ANSPOS= user 3 ,TIME=8,BSYCHO=4;
PELPI IR=61111,LIST=1,CHO=4,ANSPOS= user 4 ,TIME=8,BSYCHO=5;
PELPI IR=61111,LIST=1,CHO=5,ANSPOS= voice mail ;
Where:
User 1 && User 4 are Extension numbers of your users and voice mail is a voicemail number

To activate the Personal list:
PEALC IR=61111,LIST=1;


Good idea is to add DND function (key) for user 1&&user4 and activate this function when an agent is absent.

 

[lalrl]

More effective is gh-group with 4 ext. and Diversion from group and every ext. to vm. So every user can log off from group (less waitintime for caller) or not. MD distributes calls regularly and you do not need licences. If all users logged off, caller comes immediately to vm. If user does not answer - call goes to vm after time (bad servicelevel, but it works...)

 

[rorni]

An other way, if all guys are in the same room is to add a phone ext 61111 (wall mounted),with diversion to voice mail and to programm a pickup group with all phones.