bombaytelecom
Technical User
Hi,
When our call centre gets busy our back office staff are able to login into their phones to pick up calls. however sometimes they are not always at their desks, and to ensure we maximise cover we would like to allow the pickup of ACD calls.
Is this possible and if so what features do i need to enable?
Meridian Option 61C
Symposium v 4.5
NICE Dictaphone Recording
When our call centre gets busy our back office staff are able to login into their phones to pick up calls. however sometimes they are not always at their desks, and to ensure we maximise cover we would like to allow the pickup of ACD calls.
Is this possible and if so what features do i need to enable?
Meridian Option 61C
Symposium v 4.5
NICE Dictaphone Recording