Phoning from locked phone

[ChrisvanT]

Hi Everyone, ive got a 3300 running 4.2.
We have got various phones on site ranging between 5312 to 5360.

My question is that when a phone is locked, you cant do anything on it.
The SHEQ department here wants the option that when a phone is locked, they still want to be able to dial our control room in case of emergency.

Where can i set it so that that number/extension can be dialed from a locked device?

Thanks
Chris

 

[ChrisvanT]

haha yep and he's decided to keep the phone lock... amazing how much they get paid to make our lives difficult...

 

[LoopyLou]

Just a thought. I would use hotdesking.

You could either program the phones ( without anyone logged in ) to have a COR that restricts virtually everything. Or program the sets as device only which brings about the locked condition ( ie only dial 0 and 911 ). With either if you log in with your hotdesk profile ( ie your pin ) then the phone transforms to "your" phone until you log out. The device only route doesn't consume licenses for the base phone.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[bobcheese]

I have already suggested hotdesking but the issue is they want to still use phone lock so its a no go

 

[ChrisvanT]

Jip, a no go, i really thought about that, but fact also is that in an emergency your gonna forget that darn login for hot desk anyway...

I looked at setting up multiline, also didnt work, tried attendant softkeys( which do work from a locked phone)but when forwarded or rerouted to emergency doesn't work... FACs also dont work...

The idea to be done now is setup emergency phones for the big problem areas and then adding a button onto the phone e.g speed dial directly to the emergency number and then disabling the keypad on the phone to curb abuse...

 

[bobcheese]

hang on......even on a locked (or logged out) phone you should still be able to dial emergency numbers. Providing the PBX is set up correctly

 

[ChrisvanT]

yes as far as i know emergency numbers uotside on th PSTN, not a 4 digit extension on the lan.

 

[Billz66]

You need to create a new code for locked phones eg 222
set 222 as an ars entry ( flag the route as emergency
set it to go to an IP route to itself , strip the 222 and add the real emergency extension..

so if proper emergency extension is 888 they can dial 888 from an unlocked phone or 222 from a locked phone

If I never did anything I'd never done before , I'd never do anything.....

 

[MrMitel]

I suggested this at the start of the thread..........

An option would be to go out/back into the system via an emergency route, this can be done by looping an LS/GS port and ONS port or by using IP trunk routing (you can route a call to back to the originating controller using IP trunking), the route used to exit the system can be set to type 'emergency', this will allow a locked phone to access it


The reply was 'That sounds horribly complicated... Any other way?'

 

[sarond]

@Billz66

Will an IP Loopback work on a non enterprise system? I think if it is a stand alone then you aren't allowed to program IP/XNET routes.
Direct IP Routes weren't introduced until MCD 5 and I'm not sure that it works without enterprise licensing either.

Not sure could be wrong.

 

[Billz66]

sorry mrmitel , i missed your post , I suppose i am agreeing with you , only way to bypass locked or device only dial out restrictions is to make the call look like an emergency one.

Yes sarond no enterprise , no ip trunks , but mrmitel's back to back LS <--> ons works , ive done that as well.

At the end of the day you are trying to make the system do something its not designed to do ( thats never going to be easy or uncomplicated ).


If I never did anything I'd never done before , I'd never do anything.....

 

[ChrisvanT]

i read an old document on a 5201 stating that when a phone is locked you press 678 and then enter your pin and it will allow you to make a call, and only after 60 seconds of no activity it auto locks the phone again. I do not know on what version of software that is as it doesn't work on mine. As soon as i hit the 7 it says exceeded limits...