Phones revert to old extensions after power outage

[ipandy]

I have an ipo500v2 r6.0 with about 60 ip extensions. It was installed by someone else and now I am administering it. The problem is that I have changed extensions and users. We had a power outage this weekend and when we returned today, all the phones were the extensions prior to my changes. What it seems I need to do is make the phoen think that it should be extension 2222 when power is restored and not 1111. Any ideas.

 

[tlpeter]

You need to change the extension number on the phone itself too.

Try *36 when there is no user on it.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[ipandy]

Ok so here's what i did. the old ip extension was 1111. the new ip extension should be 2222. i made these changes last week no problem. we had a prolonged power outage this weekend. when i came in all the extensions were "old" again. so i went to change 1111 back to 2222. there was already extension 2222 built (ip extensions). i had to removed 2222 and renumber 1111 back to 2222. when i make the change the phone accepts it. i *36 and the phone says 2222:no user. i log in and it says 2222:username. when i unplug and plug back in the rj-45, it goes through it's boot up and then comes back to me as ext 1111. i *36 and it is still 1111. it is as thought the phone itself is keeping in memory what extension it thinks it should be. these are all 5621sw phones.

 

[ipandy]

got it figured out. had to HOLD LOGOFF every ip extension, then type in new extension at phone. worked like a charm.