Phone set picking up first available extension 2

[skpnick]

I have an MICS system and I have a few phones that I plug in and they simply take the first available extension instead of having an extension programmed into them. All other phones can be moved or unplugged & plugged in again and they retain their extension. I would like to program these few phones to a particular extension but I don't know how. Any help would be greatly appreciated.

PS - When the phones are plugged in and they've got an extension, they don't receive external calls to the full number (xxx) yyy - zEXT, but they receive internal calls to EXT.

Thanks in advance for any and all help!

 

[ptstechnician]

Depends on the MICS version. If the programming starts with Terminals&Sets, then you need to go to System Programming/Change DNS and change the extension there. If it starts with A.Configuration, go to System Data and change the extension there.

 

[gilsr]

I would suggest taking the system out of auto set relocation, reassigning port numbers really screws up the numbering sequence on the block.

 

[DigitelD]

If you label your block with the port numbers it does not create a problem. We use set relocation all the time with our customers without a problem. They have to be informed of the do's and don'ts of it.

 

[byrontel]

Regarding your PS....seems you have DID's and they require target lines programmed to sets.Might be worthwhile looking at proramming of a working set (line assignment) to get a grasp of that.