phone rings in but can't answer 1

[webbj4]

I have the partner r6 system. I have 2 phones that will
ring in but when you answer the phone the line is dead.
Even when you pick up the line it is dead. These are 2 different phone #'s.
The dial tones are there all the way to the phone system. After it goes into the phone system the dial tone is gone.
I am wondering if the programming is messed up or I have all of a sudden got 2 bad ports.
No one has messed with the programming that I know of.
The thing that puzzles me is that the phone does ring in.

 

[skip555]

have you swapped the handsets with known good one ?

swapped out the phones ?

how about speaker phone , have you tried the lines on speaker phone?

 

[webbj4]

Thanks Skip
I changed out phones to see but the thing on these phones is they each have 2 different #'s coming into them and the alternate #'s work.
Each phone has a different set of #'s.
Phones and handsets checked out ok and speaker works.

 

[skip555]

then swap the lines going into the processor and see what you get

very possible two bad line ports

 

[webbj4]

I have a 6 button non display phone. To check and see
lines go to my phone at ext. 6 what procedure do I use.
I have changed ports and am trying to change the ext.
I was using line 11 and am now using line 6 which is
also ext. 6.
I am using telephone 34d for programming.
Skip, I believe your right about the bad ports. It's funny that they happened at the same time.
thanks

 

[webbj4]

need more help
I changed ports and had the same problem.the phone rings in but still cannot answer. The line is dead when you pick up the phone. The same with both phones.
I changed the 308ec module card that both lines were going into with no help. I am beginning to wonder if someone has changed programming at the phones.
Both phones have other lines going into them as extensions. they work, it's just the primary line that does not work.
I would appreciate help.
I'm quitting for the night but will check postings in about an hour.
Thanks